VIX Ticketing Operator Console
Executive Dashboard
Event Portfolio
| Event | Tenant | Model | Access | Blockchain | Status |
|---|---|---|---|---|---|
| Global Event Demo | VIX Demo Organization | Music Festival | 4 zones | 4 VIX records | ACTIVE |
Platform Health
Operator Workflow
Audit Snapshot
Events & Inventory
Event & Venue Setup
Single-day, multi-day, recurring, timed-entry and invitation-only event models with venue, zone, schedule and capacity configuration.
Ticket Classes
GA, reserved, VIP, hospitality, suites, tables, staff, vendor, media, sponsor, complimentary and membership credentials.
Rules & Releases
Early bird, tiers, bundles, group pricing, promo codes, holds, waitlists, presales, private links and scheduled inventory releases.
Add-ons & Experiences
Parking, transportation, hotel, merchandise, food and beverage, lounges, meet-and-greets, tours and upgrades.
Areas & Seating
General admission, assigned inventory, sections, zones, tables, hospitality areas, session capacities and access entitlements.
Sales Distribution
Web, mobile, box office, admin-assisted, partner, affiliate, corporate and sponsor allocations with channel controls.
Orders & Customers
Order Lifecycle
Customer CRM
Access & Credentials
Scanner Devices
Device registration, staff assignment, gate mapping, health status and scan audit history.
Permissioned Access
VIP, backstage, hospitality, staff, media, athlete and vendor zone entitlements.
Exception Handling
Invalid, duplicate, revoked, transferred or offline credentials routed into an operator resolution workflow.
Finance & Settlement
Processor Layer
Merchant-account integrations, digital wallets, local methods and multi-currency configuration by tenant.
Commercial Rules
Ticket price, service fee, facility fee, taxes, optional contributions and organizer-defined fee presentation.
Order-to-Payout Audit
Orders, refunds, disputes, adjustments and settlement reporting reconciled against processor records.
Organizer Payouts
Configurable settlement periods, payout status, retained fees, revenue share and exportable finance reports.
Accounting Output
CSV/API exports and integration paths for general ledger, accounting and enterprise reporting systems.
Approval & Audit
Refund thresholds, payout permissions, admin approvals and immutable change history.
Blockchain Verification
Credential Record
Customer Experience
VIX Wallet ID/headshot identity is required for active event credentials. The blockchain layer remains behind the scenes, and phone fingerprint/Face ID can be used locally through an optional passkey without exposing raw biometric data to VIX.
Users, Roles & Audit
Role-Based Access
Owner, executive, event manager, ticket operations, finance, customer service, gate manager, scanner and read-only roles.
Organization Isolation
Client organization, brand, venue, event series and event-level permissions with separated customer and financial data.
Change History
Administrative changes, refunds, ticket overrides, credential changes, API activity and security events recorded for review.
APIs & Integrations
Ticket Commerce APIs
Events, inventory, orders, customers, credentials, scans, refunds, settlements and reporting endpoints.
Real-Time Events
Order created, payment confirmed, ticket issued, transferred, refunded, scanned, revoked and settlement events.
White-Label Checkout
Hosted pages, embedded commerce, branded customer portals and custom domain deployment.
Merchant Integrations
Processor abstraction allows commercial deployments to use approved merchant providers and direct organizer settlement structures.
Access Hardware
Integration path for scanners, mobile devices, NFC readers and external access-control infrastructure.
CRM / Accounting / BI
Data sync and export foundations for CRM, finance, analytics, hospitality and marketing systems.